We are pleased to welcome you to the Caribbean Miles programme, which has been specially designed for frequent travellers within, to and from the Caribbean. Now that you have enrolled, you will receive Caribbean Airlines Miles for every flight you take with us.And don't forget, when you fly, drive or shop with our partners or use your Bank of America/Caribbean Airlines Frequent Flyer MasterCard™, you will earn your Miles faster.
Our partners
Your Caribbean Miles account Members are permitted only one Caribbean Miles account. Member accounts must be established under the member's full first and last names (along with middle initials) and only the member may accrue miles in the account. The name on your Caribbean Miles account should match the name on your travel documents and/or MasterCard. Members may not transfer miles between accounts, including, but not limited to, those of relatives. Children under two years are not eligible for membership.
In order to assist with the validation of your account and to ensure that you receive all communication pertinent to membership in the Caribbean Miles Frequent Flyer Programme, you will be required to provide specific personal details upon enrollment. You are required to advise Caribbean Miles in writing if your name and address information changes so that we may update you account profile.
Information about your Caribbean Miles account is held confidential, and will only upon your request in writing be released and sent to the address on your account.
EnrollmentA member is required to credit an activity within twelve (12) months of enrollment date in order to activate account . Accounts that are not activated within twelve (12) months will be automatically ARCHIVED.
Personal Identification PasswordYour Password is designed to protect your account from unauthorised use. It will be assigned to you and appear printed on your Welcome Letter. Caribbean Airlines will not be responsible for any lost, stolen or otherwise disclosed passwords, nor shall it re-credit any miles withdrawn from your account for a redemption requested online where valid credentials were provided to access account.
Your password should be guarded and not provided to anyone other than a Caribbean Airlines representative. If you desire you may request to have your password changed by logging on to the member’s website or by calling the Caribbean Miles call centre and requesting a change in password. Please note if the latter option is selected you will be required to correctly respond to key questions on your account. Caribbean Miles Account StatementsMembers activity statements for active Caribbean Miles accounts will be forwarded via e-mail or postal mail* to their designated preferred mailing address Members may also opt to view their statement on-line via their account. Please note, statements will be mailed to members if there has been activity in the account for the reporting period.
If 3 months have elapsed since your last activity and you have not received a statement, please contact the Caribbean Miles Service Centre to ensure that your Miles will be credited. A member who has not flown on Caribbean Airlines or used a partner's services at least once in the past 24 months will be deemed inactive and may receive no further miles statements unless account activity occurs.
Your statement will include:
1. Your current Miles balance
2. Your current period deposits and withdrawals
3. Your miles expiry dates
Please note your account balance can be viewed on www.caribbean-airlines.com or you may also call the Service Centre. (Please have your account number available).
For further information about your account, please refer to other Caribbean Airlines Rules herein contained in this booklet.
*Effective 01 January 2012, all Caribbean Miles statements will be delivered only via email notification. To guarantee that you receive your e-statement, ensure that you update your profile online or contact the Caribbean Miles Service Centre and provide a valid email address.
Caribbean Miles Account AuditCaribbean Airlines reserves the right to audit a Caribbean Miles account at any time and to make any account adjustments required. This includes, but is not limited, to changes to Tier Status, Account Balances and statemented transactions.
In order to assist with the validation of your account and to ensure that you receive all communication pertinent to membership in the Caribbean Miles Frequent Flyer Programme, you will be required to provide specific personal details upon enrollment. You are required to advise Caribbean Miles in writing if your name and address information changes so that we may update you account profile.
Information about your Caribbean Miles account is held confidential, and will only upon your request in writing be released and sent to the address on your account.
EnrollmentA member is required to credit an activity within twelve (12) months of enrollment date in order to activate account . Accounts that are not activated within twelve (12) months will be automatically ARCHIVED.
Personal Identification PasswordYour Password is designed to protect your account from unauthorised use. It will be assigned to you and appear printed on your Welcome Letter. Caribbean Airlines will not be responsible for any lost, stolen or otherwise disclosed passwords, nor shall it re-credit any miles withdrawn from your account for a redemption requested online where valid credentials were provided to access account.
Your password should be guarded and not provided to anyone other than a Caribbean Airlines representative. If you desire you may request to have your password changed by logging on to the member’s website or by calling the Caribbean Miles call centre and requesting a change in password. Please note if the latter option is selected you will be required to correctly respond to key questions on your account. Caribbean Miles Account StatementsMembers activity statements for active Caribbean Miles accounts will be forwarded via e-mail or postal mail* to their designated preferred mailing address Members may also opt to view their statement on-line via their account. Please note, statements will be mailed to members if there has been activity in the account for the reporting period.
If 3 months have elapsed since your last activity and you have not received a statement, please contact the Caribbean Miles Service Centre to ensure that your Miles will be credited. A member who has not flown on Caribbean Airlines or used a partner's services at least once in the past 24 months will be deemed inactive and may receive no further miles statements unless account activity occurs.
Your statement will include:
1. Your current Miles balance
2. Your current period deposits and withdrawals
3. Your miles expiry dates
Please note your account balance can be viewed on www.caribbean-airlines.com or you may also call the Service Centre. (Please have your account number available).
For further information about your account, please refer to other Caribbean Airlines Rules herein contained in this booklet.
*Effective 01 January 2012, all Caribbean Miles statements will be delivered only via email notification. To guarantee that you receive your e-statement, ensure that you update your profile online or contact the Caribbean Miles Service Centre and provide a valid email address.
Caribbean Miles Account AuditCaribbean Airlines reserves the right to audit a Caribbean Miles account at any time and to make any account adjustments required. This includes, but is not limited, to changes to Tier Status, Account Balances and statemented transactions.